Refund policy

At Blakena, we want customers to have a clear understanding of our return and refund process.

Return Period

If you are not satisfied with an eligible item, you may request a return within 30 days of the delivery date.

Return requests submitted after the 30-day return period may not be eligible for a refund.

Return Conditions

To be eligible for a return, the item should be unused, in its original condition, and returned with its original packaging and accessories when applicable.

Items that have been used, damaged, altered, or returned without required components may not qualify for a refund.

How to Request a Return

Please contact us at service@blakena.com before sending any item back.

Please include the following information in your return request:

Order number.
Name used when placing the order.
Email address associated with the order.
Reason for the return.
Photos of the item when relevant.

After reviewing your request, our customer service team will provide the return instructions and the applicable return address.

Please do not send a return package to the business address listed on this website unless our customer service team specifically instructs you to do so.

Return Shipping Costs

Unless an item arrives damaged, defective, or incorrect, the customer is responsible for the cost of return shipping.

Return shipping costs are generally non-refundable.

Original shipping charges are generally non-refundable unless the return is related to an error on our part or another situation where a refund of shipping charges is applicable.

Damaged, Defective, or Incorrect Items

If you receive an item that arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at service@blakena.com.

Please provide your order number and photographs showing the issue when appropriate.

After reviewing the information, we will determine the appropriate resolution based on the circumstances.

Return Inspection

Once your returned item is received, it may be inspected to confirm that it meets the return conditions described in this policy.

A refund will be processed after the return has been reviewed and approved.

Refund Processing Time

If your return is approved, the refund will be issued to the original payment method within 3–5 business days after the return has been approved.

After the refund is issued, your bank or payment provider may require additional time to make the funds available in your account.

The exact time required for the refund to appear may vary depending on your payment provider.

Refund Amount

Approved refunds will be issued for the eligible returned product amount.

Original shipping charges and return shipping costs are generally non-refundable unless otherwise stated in this policy or applicable to an error on our part.